Talking about service!

I posted it as an FYI. I have no interest in Soundsmith other than I own one. For people buy expensive little things it is comforting to know that a manufacturer stands by it's products and even after the warranty is up it will still cover manufacturing defects. Everyone makes mistakes, it is what you do afterwards that counts.

@jond THANX! How did you do that?

That is the point exactly @lewm. You can break off styluses and snap cantilevers but you should not be able to do this. Peter did not tell me what the problem was but obviously there was a construction error. M question is, what force caused it to twist? There was no accident. I suspect that putting the stylus down at the beginning of the record on the lip which is slopped did it. 

@mammothguy54 , good choice. The Sussurro is more accurate and tracks better. I have not looked at the Umami Red Stylus but I have only seen one stylus that was polished better than the Soundmith (the Sussurro and Voice use the exact same stylus and cantilever) and that is on a $10,000 cartridge. The picture about is of very high magnification but look at the stylus it is perfectly clear of imperfections. That is not what you commonly get. Some styluses are actually black. 

What I am seeing is that the more expensive cartridges have intentionally selected styluses and appear to be polished better. Soundsmith seems to have used it's best stylus down to the $3000 level for sure and maybe even further down the line. 

I will start more threads on the topic of styluses after I gather enough photos to show everyone. I will post them so everyone can see for themselves.  

In the above post The picture above is supposed to say "above is not of very high magnification." 

@mammothguy54 , Thank You.