pics was not an issue before (at least for me). Easily done via html. Sure, they may listen but not respond. To wit: several requests for original price to be listed again on the "new today" page, which they conveniently ignored. requests for new categories have been gone over before, but haven't seen any action on that (and it was weeks/months ago that they got the requests...).
They just don't seem to be all that customer-service driven, from my experience. Not a slam on Agon, just an observation.