Streamer question

@mclinnguy 

I have just over 125000 tracks

After 1.5 yrs of problems Roon tech support informed me Room could not handle my library of flac files on my NAS

It was how I organized them in files that was the issue

Roon doesn't really make this stuff known and their customer support model for dealing with such challenges is just plain terrible (*see the 1.5 yes it took them to tell me this).

They then would not refund my $$$ for the subscription nor allow me to return the nucleus + I purchased (with additional memory installed @ their advice ). They told me Room was working as advertised and the problem was my library 

Innuos Sense has zero issues with the very same library 

And support is prompt and competent when you need it.

@mclinnguy 

Before 2024

Prob late 22 early 23

I'm mildly curious as well but no way I'm giving them another dime after my dance with them.

Despite them having the worst customer service on the planet w/Comcast being it's only competitor ....if you just stream it's likely a great product.

@doni

I listen primarily to live GDead and Phish so 1,000's of concerts and tracks by the sane artist....this made it impossible for Roon to handle and somehow Innuos Sense has no problem

I'm fine if Roon has "limitations " but you won't find any mention of that when they are trying to get you to buy their service. 

They should let all prospective users know that they can't handle certain libraries and then let the customer decide if they want to proceed. That would be fair , responsible , and transparent 

But as I discovered over a long 16 months 

Most of Roons "tech support" folks have no idea of this = Bush league or consciously deceptive...as a customer neither is great