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  3. 153551-2364

Star Technologies, Sistrum Stands and Audio Points - are they still in busienss ?

I hate to inquire on a public forum such as this but based on what has occurred over the past 6 weeks leaves me to believe that there may be an issue here. I contacted Star Technologies and left a message for the owner ; Robert on this phone back on November 18th or so of this year. I did not hear any response back and thinking it was Thanksgiving that he may have taken a needed rest. I called after Thanksgiving and left a message and still no response. I went to the Star Technologies web site and then sent an email thinking that this may be the best way to contact Robert using their web-site figuring. Still nothing and we are now going on three weeks. This is odd as I have done business with Robert in the past he was always very responsive. I called once more and left a message and got a phone call back about an hour later and I was delighted to hear from him. This all started when I wanted to replace the stock speaker spikes on my Wilson Benesch Square 5 speakers with his Audio Points. ( which btw are very good ) Seeing how the points are metric and I wanted to make sure that the spikes that I would be buying from him to replace the existing ones would be '' built '' correctly ; I sent him one of my spikes as per Robert's request ; '' Yes , go ahead and send me one of those spikes so I know I have the right size for your speaker ''.  So I sent him the spike one month ago …...I have not heard back from and even after 4 left messages. I left a message last week saying this BS …...just send me the spike back and I will mail you a check for all of your efforts and shipping. Still nothing and I want my GD speaker spike back !  So, if any one knows what's going on with this business it would be very helpful. Thank you in advance.                
garebear

Showing 6 responses by garebear

garebear OP
1,072 posts
 
Just as a follow up -  I finally received the Audio Points for my Wilson Benesch speakers on 02/14 and much to my surprise the threads were incorrect after a nearly 2 month wait. I sent them back and spoke to Robert around the same time and I have never heard back from them and they still have one of my spikes. I just hope they are okay and not hit by this awful Covid 19 virus but this journey for me has come to end with them. I will look elsewhere and needless to say that I am disappointed with them as this inquiry started back in mid November and from a company that used to make such good products with excellent customer service.  
garebear OP
1,072 posts
 
The best of it all is ; They NEVER sent my spike back !
garebear OP
1,072 posts
 
It's a two way street my friend …… I called / emailed you and I have not  have heard back from you since mid February check your emails. I do not want to get in pissing match here as that is not the way I do business and I do realize,  that a lot has happened since we last spoke in February, and I have been patient but don't make me look like the bad guy here as I said ; it is a two way street and I never heard back from you and isn't that the responsibility of you the seller to keep me the buyer informed ? You are a great business with really great products and this one did work out but this has been going on since November. Stay well            
garebear OP
1,072 posts
 

.......well it does appear that airing my grievance out in a public forum was the only way that I got this business to respond. They may have been very busy but I could have been contacted. See the date of my OP which goes back to 01/03/20. My plan worked again as I finally got a response from this business. I am the customer here and really I really don't think that Wilson Benesch machines anything ; ''cheap'' as was noted. This is a $19,000 speaker and they make speakers that go into the $250,000 range. They  know what they are doing here . Also to clear the record, it was just the tip that was bent on the spike which brought me to this business and the statement made that the original Audio Points didn't work could be the result of the threads also being damaged, is plain BS because the spike worked ! This business has the clear right to defend their actions here and what they thought transpired but making it personal in some regards may just demonstrate that this business was clearly challenged by this thread size and that's okay....these things do happen, just tell me and we close the request and move on. That's all I was looking for but I guess it had to get this point. No pun intended ....... 

garebear OP
1,072 posts
 
Damm ; that should read Business.....not a good typist.    
garebear OP
1,072 posts
 
Hello Dave and thank you for taking the time out and getting back to me. Thank you also to the fellow Audiogon members who also responded and got me in touch with you. Glad to hear that you are expanding and your product line is also growing. I am also glad to hear that you have my spike and are working on it and the delay was due to your company's growth which is understandable. I will say again that your products including the Audio Points, are still some of the best sounding after market products that I have owned. I will contact you later in the week and hopefully you will be able to machine the threads for my Wilson Benesch Speakers.          
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