They probably just sent the wrong supply--maybe the one for the older Duet. I have 2 Duets and a Touch in my systems, but haven't compared the connectors to see. The Touch definitely has a different supply than the Duet tho. Their customer service is pretty good, give them another chance and just let them know it doesn't work right.
Squeezebox Touch Power Supply Issues
Hi
I am having an unblievable experience with Squeezebox and I was wondering if
anyone else has had an equivalent experience. It concerns the wall wart power supply. The first unit fit properly but the squeezebox never turned on. After an email exchange with Logitech they sent out a new power supply. This one won't
plug into the Squeezebox Touch. Although the hole on the power supply looks identiical to the first one, it simply won't fit. I tried the fit of the first one again
to see if I hadn't damaged the squeezebox in this process and it still fits.
I've never had so much trouble of a darned wall wart. Since there are many squeezebox users that post here I was wondering if my experience is unique.
I am having an unblievable experience with Squeezebox and I was wondering if
anyone else has had an equivalent experience. It concerns the wall wart power supply. The first unit fit properly but the squeezebox never turned on. After an email exchange with Logitech they sent out a new power supply. This one won't
plug into the Squeezebox Touch. Although the hole on the power supply looks identiical to the first one, it simply won't fit. I tried the fit of the first one again
to see if I hadn't damaged the squeezebox in this process and it still fits.
I've never had so much trouble of a darned wall wart. Since there are many squeezebox users that post here I was wondering if my experience is unique.