How unfortunate. I'm sorry to hear about this.
FedEx needs to own up to it. The parcel was in their posession before it reached you. This is common sense, but far too often they fail to take responsibility. Just keep being persistent *not angry but seriously concerned* and something should work for you. Tell them you're shocked by this and you know they'll "make it right." Don't take no for an answer.
I've seen shipping company employees toss boxes like beanbags - not a care in the world. After all, some or most of them are uneducated, broke, etc. so they figure - why bother?
FedEx needs to own up to it. The parcel was in their posession before it reached you. This is common sense, but far too often they fail to take responsibility. Just keep being persistent *not angry but seriously concerned* and something should work for you. Tell them you're shocked by this and you know they'll "make it right." Don't take no for an answer.
I've seen shipping company employees toss boxes like beanbags - not a care in the world. After all, some or most of them are uneducated, broke, etc. so they figure - why bother?