Cleeds that is just a manner of speech but you are right it would have been more appropriate to say, "and express disappointment." No owner who spent that much on loudspeakers is going to be happy that they disintegrated. I have two pair of cheap Mirage loudspeakers in my workshop exposed to dust, alcohol vapor, Lacquer vapor and crazy amounts of very loud noise. They are 31 years old and perfectly healthy.
If I had a pair of Wilsons that did that I would be mad as hell but I would treat the manufacturer politely until they told me they would or could do nothing about it. Then I would fix the speakers myself and sell them for whatever I could get and I would tell the new owner what had happed. Then I would never go near another set of Wilsons and if someone asked me what I thought of them I would tell them the story. I had a similar situation with a Krell preamp. Dan himself told me to go to Radio Shack and buy a pot to wire to the unit from the outside! He no longer stocked the micro pot he used which was a custom design. I will never purchase another product from him not to mention that I want to buy the best sound not the best jewelry.
If I had a pair of Wilsons that did that I would be mad as hell but I would treat the manufacturer politely until they told me they would or could do nothing about it. Then I would fix the speakers myself and sell them for whatever I could get and I would tell the new owner what had happed. Then I would never go near another set of Wilsons and if someone asked me what I thought of them I would tell them the story. I had a similar situation with a Krell preamp. Dan himself told me to go to Radio Shack and buy a pot to wire to the unit from the outside! He no longer stocked the micro pot he used which was a custom design. I will never purchase another product from him not to mention that I want to buy the best sound not the best jewelry.