Give the man a break. I have called and spoken to him before. Met him at the show last year in Canada. He is friendly and would not mind giving "free advice". Right now, I have 3 cartridges with him waiting to be done. Frankly, Soundsmith has confirmed that they have received the cartridges. They gave me a #. Recently they sent an email saying the cartridges are ready to be worked on an gave me an ETA. I believe that is good communication.
When it gets done, it will get done.
When it gets done, it will get done.