Tpreaves, This is certainly true. However IMO it is most important to know that Soundsmith is a clean and straight and reasonably priced service and that the customer is eventually satisfied. One occasionally encounters shady operators in audio, and Soundsmith is not one of these.
Soundsmith's turnaround time?
How long have you guys had to wait to get your cartridge back for repair/retip?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.
Anyone can share their experience on wait time?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.
Anyone can share their experience on wait time?