Soundsmith's turnaround time?


How long have you guys had to wait to get your cartridge back for repair/retip?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.

Anyone can share their experience on wait time?
smoffatt

Showing 9 responses by dan_ed

I used Peter's service about 4 years ago. Excellent results, BTW. It took maybe 6 weeks. Since then it seems his work load has exploded. Not fun waiting, I know. Reminds me of the great restaurant that everyone loves, so it takes 1 1/2 hours to get seated.
Thanks Raul. I did know about VdH. But then there is that added shipping cost, etc. ;-) Fortunately, I don't need such service as often as you most likely do since I only have 3 carts, so a few weeks doesn't matter to me.
To each his own. If you have no plans to change cartridges and want to get your cartridge fixed respectfully and for a great price, Soundsmith is an excellent service. You will still hear the characteristics of the cartridge and you just may even like what you hear even more. After all, that is what matters most. How YOU like it.
Well said, l2red! Tknif, Peter fixed my XV1s a few years back. Please post back on your thoughts of how it performs and how you think it has changed. TIA
Ebm, does Profundo do cartridge repairs? I don't see any mention of that service on their website? Could it be that you are trading in your cartridge for a rebuilt one? There is nothing wrong with that, most cartridge makers work that way. However, if there is another cartridge repair service of excellent quality available it would be good to know. It appears from the website that they only carry one cartridge.
Now you have me bewildered. Perhaps there is a language barrier at play?

4/18
I always get my cartdridge retip Transfiguration Orpheus through

4/19
I only upgrade my cardridge when its time no retip
No_regrets,

Something is blocking the website. There seems to be wide-spread network issues since that McAfee fiasco. Then again, the Chinese Red Army may be playing wargames again. :-)

But, I got into a page from the website and found this at the bottom.

The Soundsmith
8 John Walsh Blvd.
Suite 417
Peekskill, NY 10566 USA
(914) 739-2885
FAX: (914) 739-5204
(800) 942-8009