2. analog
  3. 1270857904

Soundsmith's turnaround time?

How long have you guys had to wait to get your cartridge back for repair/retip?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.

Anyone can share their experience on wait time?
smoffatt

Showing 1 response by acman3

acman3
4,315 posts
 
I had a problem with my Soundsmith MMC2 with a loose cantilever. I sent it to him and had it back in about a month.

He charged me nothing although it was over a year out of warranty.

Never heard anything from them.
More to discover