I’m not sure Roon has a sound...it simply organizes your music. My streaming service is Tidal and I stream through an Ultra Rendu into a Modwright Oppo 205. That’s where the sound comes from...
My complaint against Roon, and one of the reasons I’m thinking of getting away from it and using Tidal Connect now that it’s becoming more popular, is it’s not user friendly when you encounter problems...and you will at some point encounter problems.
As previously mentioned, no customer service to call, no walk you through the problem. Instead you have to go to their forums and search for a solution. I’ve never found a solution that matches with the individual problems I have with Roon.
The worst of it is, that twice I’ve had Roon crash and stop working completely. In order to get it up and running again I ended up trashing my account and losing thousands of favorites and playlists.
With this said, I’ll admit I’m not a tech person...however I’m thinking that cutting out Roon and just running straight from Tidal may be the way to go for me.