Curriemt,
I don't think we are disagreeing. I have been working with Kirk and Donna, and they are terrific people. The table quality is excellent as well.
But, you do have to have the patience of a Saint. I am not saying it isn't worth it, but those considering Sota tables do need to realize the time it takes to make and service Sota tables.
If someone wants superb quality and doesn't mind the lengthy delays sometimes incurred, than Sota may be for them. The tables are fantastic. My Star/Sapphire sounds terrific, and I have a Cosmos on the way.
If a potential buyer thinks that not having their high end table for 3-6 months is intolerable, then Sota is not for them.
I understand they are a small shop, and I agree they are good people. They are busy all the time with a huge back log. What perplexes me is why they don't hire and train a few people to help with the easier stuff so they can sell and service more tables.
Surely the long services times and time to build new tables steers people away from buying Sota. Its a shame really. Some of the people I know would spend money on a Sota table or upgrade their current table were it not for the time factor.
I'm a Sota fan. I just think potential buyers should know both the pros and cons.