I bought the Sonos ZP80 bundle, purchased it directly, and hooked it up without a hitch.
A few months later I bought the exact same setup used from a member here. Adding those stations and the 2nd controller was also a breeze.
A few weeks later the controller died. I called Sonos, and was patched through to a real person almost immediatly. I made no secret that I had purchased it used. They decided to honor the original warranty based on the registration date of the serial #.
I was emailed a Fed Ex prepaid shipping label, and had a brand new unit in my hands a week later.
Their customer service is excellent if you ever need to call them.
John C.
A few months later I bought the exact same setup used from a member here. Adding those stations and the 2nd controller was also a breeze.
A few weeks later the controller died. I called Sonos, and was patched through to a real person almost immediatly. I made no secret that I had purchased it used. They decided to honor the original warranty based on the registration date of the serial #.
I was emailed a Fed Ex prepaid shipping label, and had a brand new unit in my hands a week later.
Their customer service is excellent if you ever need to call them.
John C.