I bought a receiver off Ebay and it arrived bent and busted up. Fed Ex sez that it may look a bit banged up (buttons smashed off the face plate, handles bent) but probably works just fine so....no settlement. I suppose the next step is sueing them, the before and after pictures speak volumes. And yes, I want the insured amount PLUS shipping, no reason why I should pay for them to use my package as a soccer ball. There ought to be an additional amount awarded for time and frustration having to deal with these clowns that sell you insurance, yet won't honor claims. I often wonder why I pay for insurance, then it dawns on me when they actually lose a package I'll be glad I did. Sure doesn't protect you from damage they inflict on your stuff.
Some Tips on UPS claims
Having just gone through the ordeal of a ups claim, I thought I would pass along some tips for my fellow audiogoners, 1. ups at first will always deny the claim, usually insuficient packing, 2. you must have original bill of sale for merchandise showing price, 3 only the sender collects, so if you are a buyer, try to work this arrangement out with the seller in advance of shipping in case there is a problem, 4. don't insure for more then the original receit of purchase, you won't get it, and finnally, be persistent, you will have to deal with several people to finnaly get it done, and it will take awhile, at least a month, I hope this helps !