Last year, I placed a classifieds ad for a pair of Silversmith interconnects. Jeff contacted me to let me know that he had seen the photo in the ad, and that the IC's I was selling were not the current model. In fact, they were two iterations old. He offered to update them to the current version for $100--on a pair of IC's that retailed for $1400. I received the IC's back in a new carry bag, with new connectors, fully updated, on the date promised. You're right on, Mdhoover, Jeff's service is outstanding.
Silversmith Audio--Great service provided for me.
As most of you know, Silversmith Audio has acquired Dodson Audio. When it came time to service my Dodson 217 Mark 2 DAC, Jeff Smith was extremely helpful and even took the extra step of sending my unit to a separate company for cryo treatment of the board. I think he even upgraded the circuit board of the unit for free, even though the only problem was a simple chip, as far as I understand it. Jeff is a very professional and responsive manufacturer. He communicated well at every step along the way. It's gratifying to see the level of excellence that can still exist in high end audio today.
It was my idea to write this, Jeff didn't ask me to, and I don't work for him or his company, nor am I a dealer, just a satisfied customer. (Really)
It was my idea to write this, Jeff didn't ask me to, and I don't work for him or his company, nor am I a dealer, just a satisfied customer. (Really)