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Shipping Speakers, watch out

Some time back I read a thread concerning shipping companies for speakers good/bad. Just recieved my GMA Europas from Bax Global. This company was the subject of many complaints but also some praise in that earlier thread.
Yes they called me at home several times and kept in touch with me and yes they delivered on time as promised (by sub-
contractor Conway Freight) and yes-------my speakers were damaged on arrival. Thank you Mo Larry or Curly I'm not sure
which.
I inspected the boxes on arrival and the carton damage looked incidental but actually turned out to be a lift or
something jammed into the box through the foam and then breaking off the rear top corner of one speaker.
So here's my point. Open the boxes,( I did) and unpack the speakers or at the very least sign out any, and I mean any
carton damage before you sign off for delivery. Don't assume it's just shipping rash or you may be sorry. I am.
I will report later on these fine speakers. Once I have cooled down and they have broken in (20 hours so far).
abbeydog

Showing 2 responses by abbeydog

abbeydog OP
70 posts
 
Wow 1400 bucks! Must have been some speaker interchange.
But I totally agree with you. If I were to resell these speakers I would go to the expense of double boxing and tell the buyer about it. Even if I had to eat the expense it would be worth it to me to Know I had done my best.
I don't think it is unreasonable to expect a shipper to deliver with a professional attitude to getting the job done. That would mean without damage. Why should we have to hand over a check in full payment to someone and count ourselves as lucky if we get off unscathed? I work in hospital pharmacy myself and I know I have a personal responsibility to others. Where is theirs? So anyway I meant to open a thread to hear about other peoples experiences in this area, not just a warning. I want to learn for next time.
Thanks
abbeydog OP
70 posts
 
No I have not bothered with Bax because I did not sign the damaged box on the reciept with the driver. Chalk it up to experience there. Jothompson, that is some horror story there!
Yes that manufacturer's response is just one more example of a true gentleman, Roy Johnson. His fine speakers are just one part of the pleasure of dealing with a company like Green Mountain. The care and time he expends on his customers is really very refreshing. I may have GMA repair the damage. Right now the idea of shipping again is not to sweet!
Thanks for the posts guys.
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