Shipping damage


How many of you have had to refuse an item, new or used, due to shipping damage or the shipping box being destroyed? Did you dealer make it right and how? Was your product damaged? I had a new amplifier on order from a dealer and had to refuse it yesterday because the outside box was shot to hell and roughed up beyond recognition. Would you "return to sender"?
ghanson

Showing 1 response by swampwalker

"plastic peanuts, which simply move out of the way when pushed."
+1000 on that, Bdp24. Tightly packed peanuts are good between an inner and outer box, but are totally useless at protecting something that is much denser than they are, which will move "through" the peanuts upon impact. Remember the packing should be sufficient to protect the item from a 6' fall onto concrete.