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Shipping damage protocol? Please Help.

I seek advice regarding a purchase I made which arrived damaged. I bought a pair of speakers in late December with a money order. They were shipped via UPS and were damaged in transit. The seller submitted the claim, pursuant to UPS policy, and UPS retrieved them for inspection. I then requested a refund, based on the Audiogon Shipping Damage Policy

In short, it stipulates "The seller in the instance of damage occurring during transit can expect full cooperation from the recipient in filing a damage claim with the shipper. The recipient however will not be required to wait for a successful claim to recover his purchase price."

I am happy to work with another member to find a reasonable solution, irrespective of "policy", yet he responded to my refund request with only, "Thank you for your note. I will get back to you as soon as I hear from UPS." Never mind that UPS' decision has no bearing on refunding me, his belittling response is beyond aggravating. He and I both have significant positive feedback and I never saw this coming.

Has anyone been in such a situation and how did you deal with it. Any other thoughts on this policy, is it widely ignored as being irrelevant and I am in the dark? Thank you sincerely for your time.
nycwine1

Showing 1 response by brownsfan

brownsfan
1,508 posts
 
The seller owes you a refund. With regard to damage in shipment as a buyer or seller, there are a couple things to keep in mind.
1.It appears that the frequency of damage increases significantly from Thanksgiving until after new year. Sell and ship at high risk during the high volume holiday season.
2. With hard to package items, like heavy amps and speakers, it may be better to buy or sell on a pick up only basis.
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