SF can't repair Pre/pro What to do?


I have an Anthem AVM2 that is about 20 months old. Three months ago, it stopped working. Sent it back to Sonic Frontiers for repair under warranty. They had if for about 6 weeks and when I got it back it was dead out of the box. And, the faceplate and top cover were scratched. I sent it back to SF for repair again, after much arguing, about 6 weeks ago. So, I go to my local dealer to pick it up this afternoon, and what's the first thing we noticed? They had agreed to replace the faceplate and top cover because they damaged it. Well, needless to say, the faceplate was not replaced, and it looks like they let a 2 year old repaint the top cover. The volume control is not working, and the unit keeps going into protection.

So, my question is what are me legal options. They have had the unit for more then 20 days on the shop floor, so can I sue under the lemon law? In addition, they sent me a repair order stating that the top cover and faceplate had been replaced. But, they were not replace, so is this considered consumer fraud? Can I sue for triple damages because of consumer fraud. Do I sue the distributer, Audiostream in Buffulo NY, or do I sue Sonit Frontiers directly(located in Canada)?

I'm really frustrated, and I feel betrayed because I have been mistreated and lied to by a supposed "High End Company". Any suggestions or legal advice would be greatly appriceated. I'm going to contact an attorney on Monday, but I'm climbing the walls and need to do something right know less I explode.

Thanks,
prpixel

Showing 2 responses by mdomnick

Sounds like Scott has you pretty well taken care of, but I thought I'd toss in my $.02. I have had to send a piece of SF gear in for repair twice (2 different issues) and this was a SF piece, not Anthem. Anyway, the first time I sent my piece in was through my dealer, however the second was not. I emailed them directly and was given an RMA number and instructions on where to ship the unit. I am curious who told you you must go through your dealer. I'd hate to drag anyone's name through the mud in this public forum without giving them the opportunity to have a voice, but I would be happy to answer any questions you may have regarding my dealings with SF/Anthem. Its a shame this has happened, Anthem makes nice stuff, but bad customer service can really hurt them.

Paradigm recently purchased Anthem...I wonder if that has helped or hurt Anthem's customer service.

Good luck, and if you haven't already, maybe a phone call to them can clear the matter up with without much more frustration.

Matt
I have always dealt with a gentleman named Frank P. from SF/Anthem. I got hooked up with him simply by emailing their customer support. He also was responsible for sending me some extra fuses (free of charge)for my Anthem amp since that type had been discontinued.

Maybe Frank can straighten this mess out for you. Good luck, and keep us posted on the outcome.

m-