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Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired

Showing 3 responses by swampwalker

swampwalker's avatar
swampwalker
5,138 posts
 
Per several others, I agree:
1. Buyer is an a$$hole of the lowest order.
2. Buyer deserves nothing more than the best reproduction of the manual you can provide. Many, many products do not ship w hard copy manual these days.
3. If buyer funded pp via a credit card, you may be in a tight spot.
4. Your "error" was harmless/negligible.
5. Your offer to provide a manual negates the error.
6. When you purchase via mail order few sellers provide refund for shipping in either direction.
7. I agree w others that your most pragmatic solution may be to offer a refund, less shipping, to be credited to "buyer" after receipt in same condition, shipped at "buyer's" expense and risk.
swampwalker's avatar
swampwalker
5,138 posts
 
Rrog- how do you know buyer has been burned before? Are you the buyer? And thanks for letting us know that you call getting a printed pdf of the manual not cutting any slack. Will NEVER sell anything to you. Advise all others to make note. This is absurd. Continue to suggest that seller offer to return buyers $$, less shipping, upon receipt of undamaged amps.
swampwalker's avatar
swampwalker
5,138 posts
 
Rrog- I started drinking right after Jax posted that there never were "original" owners manuals provided w the amps. BTW, I've read and re-read the emails btwn buyer and seller and do not see anyplace where buyer says he has been burned before. Maybe I missed something, but I've seen nothing in the 80 posts to this thread that makes me even begin to reconsider my opinion that buyer is a 100%, dyed-in-the-wool A-hole. YMMV.
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