2. misc-audio
  3. 1345927301

Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired

Showing 3 responses by steveaudio

steveaudio
331 posts
 
IMO, the buyer is being an unconscionable jerk. What kind of FB does he have? Any? I'd love to know his A*gon ID so I'd never sell anything to him.

I saw some others here who pointed out YOUR mistake. Yes, you made a tiny, tiny, TINY mistake. But he can easily get a copy of the manual? Was the original printed on gold leaf & engraved by monks or something? I hope I never encounter this character.

How about this: offer to buy him a bottle of Xanax, & maybe pay for a couple of psychiatrist sessions. But If you get the amps back, pray he hasn't wrecked them.

End of rant, & Good Luck!
steveaudio
331 posts
 
"I would also add in the email, the emails between you and the manufacture.... I bet the buyer will understand and be happy." (Jea48)

I bet there's almost no chance that "the buyer will understand and be happy." What's making him happy, is causing this bizarre stink over almost nothing. It sounds like he's trying to "teach the seller a lesson", & his pompous manner.....maybe he's clinically narcissistic? Has he listened to the amps? It doesn't sound like he even cares about the amps, only the manual.

Jaxwired, it sounds like these were expensive amps? You maybe didn't talk to the buyer by phone before the sale?? I once turned down a sale of a $1K TT to some pompous Yuppie type after talking to him on the phone. He was very suspicious, kind of insinuating--w/in the first couple of minutes--that I was some kind of scam artist (??) (even tho he had 0 FB, & I had a lot of great FB), demanding that I bring it over to his place & set it up for him, on & on. And I bet he would have found some tiny thing to make a stink about after the sale, even tho the TT was perfect.

It's all about "me me me me me me me" for those types.....& I think "proving" how superior they are.....I bet all this makes this buyer feel "powerful".....& that he's feeling very, very pleased with himself right now.....
steveaudio
331 posts
 
Yeah, I'd like to hear an update as well. And a couple of more things, even tho I commented before:

I'm still 99.999% on the side of the seller, & think the buyer is a total d'bag. But after selling maybe a thousand items on fee-bay, & a few dozen on A'gon, I've become even more incredibly anal about checking the item over many times, measuring, taking pics of even the box & manual if it's camera or audio gear, etc. And a final check before I ship, b/c I live in fear of A-hole buyers like this one.

Doing the "final check" of the item, a very few times (over many years), I've found a tiny mistake, & e-mailed the buyer before shipping. If you can nip a mistake, no matter how small, "in the bud" so much the better.

But I still suspect this buyer is a very unhappy person, who has a pattern of this type of bullying, unreasonable behavior.....

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