Selling dispute. Please comment.


I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired

Showing 1 response by shoff

Rrog:

I must take exception to the points you make in your post.

First, you state that "... the first thing that may enter the buyer's mind is, what else is the seller lying about." In order for a lie to occur there must be a misrepresentation of the facts AND a purposeful attempt to deceive. Although the seller did misrepresent the facts, I truly do not believe he was trying to be deceptive. I do not for one minute think that when he checked that Audiogon box he thought to himself, "I'm really going to screw this guy!". Also, absent a severe psychological condition, I don't belive a buyer would assume that a fraud had been perpetrated based soley on a missing manual! You, however, have no problem in suggesting that is exactly what the buyer may have thought.

Secondly, you state that "The real problem here is Jax misrepresented what he was selling." Again, I beg to differ. Although the seller's action was clearly the ORIGIN of the problem, the "real problem" (to use your words) is the buyers unreasonable response to the sellers well intentioned, bend-over-backwards attempts to rectify the situation. While the seller is obviously trying to accomodate, the words from the buyer's emails convey the message he will have to be dragged to a compromise kicking and screaming. That, my friend, is THE REAL PROBLEM!

Finally, if this dispute was heard in a court of law I would find immediately for the buyer. I would then award him $1.00 in damages and tell him to consider himself lucky that the law does not allow a lesser award.

On the otherhand, if this case was tried in the court of public opinion the seller wins hands down. In fact, if that court was convened in Wyoming or Montana the official transcript reads, "The buyer acted like a horses a$$, case dismissed!".