Selling dispute. Please comment.


I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired

Showing 3 responses by bryoncunningham

To those who say that the absence of a manual diminishes the value of the amps, I would ask them to provide evidence for that claim for the amps in question.

Hopefully the manufacturer will provide you with a replacement manual. But I wouldn't be surprised if your buyer objected to that, since Audiogon ads say "original accessories" and the replacement manual isn't the "original" manual. That sounds absurd, but so does demanding a refund on the basis of a manual. What is the feedback of the buyer like?

Jax, I agree with you on all counts. I respect that other people feel differently, but frankly I'm surprised you don't have more support on this. IMO, there are only two explanations for the buyer's behavior...

1. Buyer's remorse.
2. OCPD.

Neither one is your problem.

Bryon
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Hi Buyer, I'm happy to hear that the amps arrived safely. I sent everything I had. I guess I didn't have the manual. I apologize. I figured it was in one of those white envelopes.
Courteous. Apologetic.
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You can download the full manual and print out a copy if you need to. Here is the link: @^^#%#%^&@ Again, I'm sorry it was missing from the box."
Regretful. Helpful.
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No, Seller. You had to have known there was no manual, but yet you sold it as mint with a manual.
Suppositional. Suspicious.
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Either get me an original manual or you can have the amps back.
Peremptory. Rude.
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Buyer, I will contact the manufacturer on Monday to order the manual from them. I will attempt to have them ship directly to your address.

OR, I can go to kinkos with the downloaded pdf and print out a 2 sided color copy of the manual (on good paper stock) center stapled in magazine format and ship it out today. This would be a $20 expense, but I am willing to do that to get you the manual today. Let me know.
Cooperative. Considerate.
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Ok, Seller, you will get me an original manual to complete the sale.
Aggressive. Imperious.
(Please send all messages through Audiogon). I want to deal only with people who do exactly what they say they will do, nothing more and certainly nothing less.
Hostile. Derogatory.
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I bought an original manual, so I want it. If you contact the manufacturer to get it, please have it sent directly to me. If I don't hear from you by Tuesday, 28 August 2012, on when I will receive the Owner's Reference manual then I will notify Audiogon and PayPal.
Disproportional. Menacing.
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IMO, of course.

Bryon
Further and further down the rabbit hole we go. It gets strange down here. It's here that we find...

∀F(Fx ↔ Fy) → x=y
F = discernable characteristics
x = original manual
y = replacement manual

If the seller provides a replacement manual whose discernable characteristics are equivalent to those of the original manual, then he has, quite literally, provided an *identical* manual. This is the Principle of the Identity of Indiscernibles, first described by W.G. Leibniz, German philosopher and mathematician who, among other things, co-invented calculus.

What makes one manual identical to another is not that it has the same trajectory through space and time. It's that it contains the same INFORMATION. It is for this reason that we can say that, when I watch a TV program in Los Angeles, and you watch it in Helena Montana, we have seen the same program, even though I saw it several seconds before you did, while in a different location, and as a result of a different radio wave trajectory. What makes it the "same" program is the INFORMATION it contains. Same information. Same program.

What goes for TV programs goes for movies, books, photographs, albums, manuals, or any other entity whose discernible characteristics are overwhelmingly defined by the INFORMATION they contain. Otherwise, we would find ourselves in a world where you say "We're reading the same book," and I say, "That's impossible. It hasn't left my bedstand for weeks!" Or, as Alice said...
"I wonder if I've been changed in the night? Let me think: was I the same when I got up this morning? I almost think I can remember feeling a little different. But if I'm not the same, the next question is 'Who in the world am I?' Ah, that's the great puzzle!"
This thread has sounded a little like Wonderland.

IMO, of course.

Bryon