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  3. 1345927301

Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired

Showing 2 responses by almarg

almarg's avatar
almarg
9,670 posts
 
I once purchased a component from an A'gon seller who by all accounts is conscientious and meticulous in his many transactions, and the descriptions he provides, to a degree that is absolutely extraordinary. In this case his description of the item was precise down to the level of a small smudge near the rear of the component that was invisible unless illuminated and viewed at precisely the right angle. His packing job, on an easy to pack relatively small rectangular electronic component, was so exceptional that it probably took him most of a day to do. Nevertheless, the ad indicated that the manual was included, and it was not. I politely asked about this, and he was unable to find it. So I downloaded the pdf and that was that.

Given that the amps are not vintage collectables, I agree with the comments by Bryon and others that the person is being completely unreasonable, whatever his motivations may be. Unfortunately, though, if you cannot obtain two original manuals ("original" per whatever definition he insists on), you are stuck with having to negotiate some resolution with him. Various approaches to doing that have already been suggested.

Regards and good luck,
-- Al
almarg's avatar
almarg
9,670 posts
 
Lloyd & Joe (Trelja), your points are of course well taken. But being on solid ground legally, as well as morally and by any other reasonable measure, doesn't necessarily equate to a practical solution.

In this case, the buyer is threatening to "kill the deal and dispute with audiogon and paypal." At best, that would lead to a lot of hassle and wasted time. At worst, it would lead to a charge-back, and possibly to the items being received back in damaged condition (as Mark rightly pointed out). And with the buyer being the party to whom the shipping service is contractually obligated, in terms of a possible insurance settlement! Which is why I said that as a practical matter Jaxwired is essentially stuck with having to negotiate, no matter how rightful his position may be.

Regards,
-- Al
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