In looking at your interesting letters, I just couldn't resist jumping in with a plug for the Phantom (what else?) The arms you're discussing - worthy contenders, both - are quite different in design approach from the path we've chosen with the Phantom. And the sonics will be quite different, too - and, if I may be so bold, we believe it to be highly accurate and less system-dependent to get the best out of it.
One other area we need to touch on is delivery: it's no secret that, sometimes, the demand exceeds our supply. At those times, and this is only when we're waiting for OUR suppliers (machine shops, etc) to get their act together and deliver on-time, we have to tell customers it will take an extra month or two. Believe me, I hate that, as we would like to process orders and ship within 1-2 weeks maximum; and I promise you, we're doing all we can to correct our own supply chain, but still maintain the aerospace level of quality that I demand. We're approaching that now, with new vendors and even improved quality from our earlier high standards. With an in-house production capacity of around 15 arms per week (all hand-made, mind you) this should even take care of the upcoming Impulse Buyers!
Please pardon the obvious commercial message here, but I think it's important to let the Discussion Groups know what we're doing to make our products - and our service - even better.
Happy Spring! - Bob Graham
One other area we need to touch on is delivery: it's no secret that, sometimes, the demand exceeds our supply. At those times, and this is only when we're waiting for OUR suppliers (machine shops, etc) to get their act together and deliver on-time, we have to tell customers it will take an extra month or two. Believe me, I hate that, as we would like to process orders and ship within 1-2 weeks maximum; and I promise you, we're doing all we can to correct our own supply chain, but still maintain the aerospace level of quality that I demand. We're approaching that now, with new vendors and even improved quality from our earlier high standards. With an in-house production capacity of around 15 arms per week (all hand-made, mind you) this should even take care of the upcoming Impulse Buyers!
Please pardon the obvious commercial message here, but I think it's important to let the Discussion Groups know what we're doing to make our products - and our service - even better.
Happy Spring! - Bob Graham