Schitt Freya problem or Jolida amp problem?

Thanks Wolf Garcia, 
it is odd that I'm getting no signal from the passive and jfet mode with the balanced cables. The amp is obviously working as it works in tube mode. The Schitt support is stumped and Jolida says it appears the amp is working as it sees the volts from tube mode. This is my second Freya within a week and both have similar problems. I must mention that the customer service from both Schitt and Jolida have been excellent to deal with but neither can provide an answer:)

You know what Ghosthouse, I think you solved it! Who would've thought to read the manual:). I swear I read it but I guess it didn't sink in. I guess it appears to be working correctly after all I say slinking away wth embarrassment. I wonder why Schitt didn't tell me that?

I'm pretty sure it's operator error and the Freya is fine. The Jolida has a switch on the back for balanced or unbalanced cables. You can switch between the two but I have unhooked the unbalanced cables just to confirm. If I'm honest I probably can't really tell the difference between the two except for the volume increase with balanced.