Schitt Audio Still in business???


I have attempted to email repeatedly from different email accounts and my email is returned from google saying they cannot relay to the schitt email server.

The company also does not like to staff to answer the phone.  

With this type of customer service I can understand why they would go out of business.
psickerson

Showing 4 responses by kacz

I just emailed them today and it didn't bounce back. Don't know when I'll hear from them though. From what I understand they have very very minimal staff for customer service. 
 
On Sunday it will be 4 weeks since I ordered my yggy and it still hasn't shipped. I wish they would at least update people on what is going on. A mass email wouldn't hurt to people with orders waiting. Just say you're a week behind, or two. Or it's almost going out, just something. 

On one hand it's nice that the prices are kept low, but then I gotta wonder how much it could really cost to have a few extra low wage kids at least answering phones and emails.
They didn't get my my yggdrasil dac out this week. So on Monday that will be over 4 weeks since I ordered. No reply yet on email. And I asked them on facebook a separate question on one of their posts about something and they never replied. 

I seriously thought about getting another DAC because of the wait and bad customer service. It's ONLY because this yggy is supposed to be so freaking insanely good of a DAC that blows everything else away in the price range that I'm putting up with the wait. Being without good music this long is really testing my patience though. I'd just hate to buy something else and always be thinking I got second best. And I want that bit perfect decoding with that new chip they are first to use.
Ideally you’d want to have your amps on also actually. You want the signal going all the way through every piece of solder, wire, capacitor, etc. The DAC has small amps/power for the output signal that you want going through it’s paces during break in, and out through the last bit of circuits and wires and such. It’s not just the actual DAC chip that is the only thing getting broken in. I mean you have an entire huge analog section that is like half the DAC after the DAC chip that needs to be broken in and have a signal going out through it to some amps. While it will mostly break in still with the amps off I feel I got better results with them on. Without the amps on I don't think the signal has any place to travel and be used and is not actually traveling a signal through if there are no amps on to use that signal. I’d alternate between leaving them on and having them off since I didn’t like having my amps on constantly.

But yeah this thing really does need 100 hours or so at least to break in. Mine was dramatically better after about 100 hours. Supposedly it takes up to 400 hours to be 100% done some have said. Seems minimal so far after 100 though. But I think I read that others have said it can go in spurts even after the 100 hours.

It’s definitely an incredible DAC. Mine benefited by using the USB regen. The regen still makes a big difference even on the yggy.


Personally I don't believe that you could just simply turn it on with nothing attached and have it burn in completely and thoroughly. I mean yes you'll get some burn in since parts of the DAC will be powered and moving some electricity through it. But not totally and 100 percent of the DAC or as quickly. I'm sure it will have improvements but there is no way to break in parts that aren't even used if it's not running a signal and current through it. I'm a firm believer that a current and signal needs to run through each and every milimeter. Up to the very tip of the outputs, anything that carries the signal. Every piece of solder etc. Just like you couldn't have your amps off and expect your speaker wire to burn in without a thorough strong current running through it. I think the DAC will improve some but will take longer as the rest breaks in each time you actually go to listen to music. But I guess try it which ever way you want. I go for the way I think is going to be the fastest so I can enjoy it's sweet perfection the quickest. At least it makes me feel better in my mind :D