Schiit not shipping


Anybody else only receiving lip service instead of customer service from Schiit Audio? In March I ordered three products and today May 28th they say they have no idea when any might ship, saying the Freya production is stopped. Back order dates have come and gone without any explanation or contact. 
jimofmaine

Showing 5 responses by 213runnin

I ordered the Freya on about April 27, and watched the Schiit Freya page for updates.  The “back ordered until” date changed twice, and after the second change, I canceled my Freya order and ordered the Saga instead.
 I can sympathize somewhat with what Schiit may be experiencing, I believe they are growing and are selling quite a lot of some items.  It would be nice to have an explanation for the delays, but there’s probably not much they can do besides wait for the parts at this point.  

I received the Saga, and found it needed to be broken in somewhat.  At first it sounded a little sterile and I could not detect a difference between the two modes.

 But after 18 hours or so it’s easy to hear a difference between passive and tube active.  The Saga has great detail and imaging, with some 3D presentation at this point.  I have mid level Mortow and audioquest cables, the Bifrost Multibit, Nad C565BEE CD player and current model Adcom 555SE.  Oh, and Totem Sky speakers(also Rainmakers and Sierra 2)

If the Saga is this good, I can’t help but wonder what the Freya will do in a good system.

 I think I’m becoming a schiit head, to continue the pun one liners, they really are delivering value and excellent performance, it’s worth the wait.
That’s funny, while I was waiting for the Freya, I bought a sys too.  I was quite impressed for $50 too, but in my system I thought it was harsh and bright at times.   Like it needed some buffering.   The Saga is better in that regard and I love the tube circuit, better volume system and remote.

but the sys did surprise me.
I should correct the thought mentioned earlier about plunking down your payment to Schiit to only wait weeks or longer.  Schiit doesn’t charge your cc until they are going to ship your item.  I was on the order list for the Freya for almost a month and cancelling to order did not get a “terse” response at all.  A polite acknowledgement is more like it.

on the Saga, yep, I’m really loving this unit!  I’ll even risk more ire from the nay sayers and encourage cable tweaking.  I’ve been breaking in the Saga and just this evening realized I was still using the stock power cord.  I swapped in a cheap Pangea 14 MKII, and got a nice surprise.  this would be system dependant and YMMV, of course.  

i believe best results are had when each component has an upgraded cord, and that’s what I’ve got.  If anyone is thinking about a Saga, theyve got a few b stock versions available at present.
Hopefully the wait is almost over for those waiting for their orders.  I feel for customers as I was waiting for a Freya before I gave up and bought the Saga as mentioned above.  From what I understand, the heating up economy is causing shortages all over.   It’s definitely a good job market in many areas.

 I ended up returning the Saga.  I had thought that I was getting some depth to the soundstage with some material, but that might have been a little optimistic as I’m not getting that now.  I also can’t really hear any differences between passive and tube stage.

I burned in the Saga for 50 hours.  It does sound very good with a wide soundstage and a neutral sound, though it sounded bright at times in my system.  

I found that I needed some gain and missed having remote on/off, bass management, and 12volt triggers, to name a few things lacking that the Parasound P5 has.  I thought the Saga might replace the P5 for me, but to my ears it doesn’t.

The P5 gives enough spatial cues to have 3D imaging, or depth to the imaging, at least with my system.  Plus the tone seems fuller.  So the Saga is going back.  

Just out of curiousity, has anyone been getting good depth to the soundstage with either the Freya or Saga?
Interesting wolf, I couldn’t get any depth out of the Saga no matter what I tried, where as with the Parasound P5 in the same exact system it was present when recordings had it. Perhaps the Freya is indeed better in this regard than the Saga.  But  at any rate I got tired of having to flick the power switch and my sub could not do much with the second set of pre outs.  YMMV.