Schiit Freya + emits a high pitch squeal when using tube stage


Hello,

Bought my Freya + back in April 2020. I mainly use the tube stage. After a few months of use (total of less than 30 hours of use), I started hearing a low volume, high pitch squeal coming from an area around the tubes after an hour or so of listening. I swapped the tubes around and it didn't resolve the issue. If I switch to passive or JFET stage the squealing sound is no longer present. I contacted Schiit and they had me send the unit back (without the tubes as they told me to exclude them) for repair. I received the unit back with a note stating they fixed the problem and burned the unit in. After several hours of using the unit again, the noise is back. Has anyone experience this with their unit? I don't want to pay to ship the unit back to Schiit a second time.
masterklee

Showing 4 responses by oldhvymec

The older units had problems with noise and microphonics. Perhaps this is still the case. I wont retube Schiit products for this reason.

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What do you mean?. Won't retube. I'm not following you.. You chuck the piece in the bin? The ol' flush and run.. LOL

Regard
I tried one for over 3 months. It was a buddies. He was on vacation. I just got to use it. It was the perfect little setup for a project I had.  My shop was getting a little upgrade, from an OLD Mac being pulled out of service for it's overhaul (20 + years I had it). Still sounded pretty good. I thought this it the one.

I order one and it arrives in less than 5 days. It's packaged wonderfully.
No dented corners on the box, looked wonderful. opened it up, installed the stock valves, PC, hooked up and plugged in.
 
1-2-3-4-5-6-7, times I hit the little remote, I see the light flicker, nothing.
FINALLY the machine pops on, but won't change inputs, if I remember..

 Within a very short time it was so hot you could cook eggs on it.. Man alive.. No red plating, but you would have sworn EVERYTHING, was. It got that hot, that quick, then it shut down, the tube section on it's own and continued to play. I waited.. I turned it off, waited turned it back on, and like magic everything is working great.. NO IDEA, WHY..

I turn it off check make sure everything in seated a couple of times, and start a listening session.

The volume pot sticks.. LOL for cryin' out loud.. I think it got so hot it messed up the pot, all I can figure. WHY did it get hot? I think there was a piece of something INSIDE the new valves that came loose after testing both valves and unit (but not together), and then shipped and it was knocked loose in transport, and lodged in a valve, then BURNT quickly, but caused the first BIG overheat.. I'm sure a pencil tap on the valve would have cleared the initial issue.

They were fantastic, like lightning.. fast. I declined to have a new one sent in it's place. I mean I really lost the desire.. LOL They took it back with no problems, and offered me a consolation prize, in spite of it all.

Wonderful customer service.. The owner calles direct... Yup they care...

Regards
Ok they fixed the problem in April, you got it back and you played it X number of hours making SURE everything was good and now it screws up again. RIGHT... I know you didn't but, hind site, ay.

Call them up tell them the truth, I'll bet they will jump trough hoops....
Be honest. Has a two year war. or something like that.. Great customer service. I know that.. They may pay the shipping... if it is a redo... I'm telling you great customer service..

Regards


Yup , I had a REAL serious problem, and they went out of their way to make it right. Just plane and simple. Wonderful customer service. and a product that punches WAY above, its weight class. It does have a wonderful look and feel, it’s pretty heavy too. I really liked the product..

Regards