Say it aint so--- Teres quality question


As a preface-- I have been a lurker here at Audiogon for a number of years, but have never posted.

Yesterday a review of the Teres 200 series table was posted at Audioasylum. I am extremely concerned about what was stated.

I have always read fantastic things about the Teres, but this reviewer seemed to consider some issues with regard to quality-- ie:

"Some minor issues...the wood platter is not 100% true on the horizontal surfaces...a very slight rise...I suspect this is the nature of machining wood?" as well as "Product Weakness: Platter slightly off true"

I plan on joining the Teres family -- but have developed some reluctance after reading this.

Perhaps some of the members here with first hand experience will be able to put my concern at ease with regard to the reviewers statement.

Here is a reference to the post:

Review by Angus Black III on January 06, 2004 at 10:35:32

Thank you, and a special thanks to TWL for the always informative reading.

Focusedfx

128x128focusedfx

Showing 3 responses by teres

I just got back from CES and this is my first opportunity to respond to this thread.

First I should address the original question of the platter not being 100% true.. a very slight rise. I saw that comment
on audioasylum and plan to contact the poster about it. If it is a problem all depends on what he means by "very slight rise". If he is talking about a few thousandths then it is not a concern. If the deviation is much larger than that then there could be a problem with either the platter or how the platter is seated on the bearing, the latter being more likely.

Lugnut posted a number of concerns about the 265 that he has been setting up for a friend. There are a number of issues that perhaps I should address separately.

1) Armboard height - The delivered armboard is the correct height (1.6", 42mm) and was drilled correctly. I verified all of the pertinent dimensions with Mark Baker of Origin Live at CES. However, the arm (OL Illustrious) evidently does not fit. I will suggest the the buyer send the arm and armboard to me to sort out the problem.

2) The armboard bolt was too short - Lugnut is right about this one. We increased the height of the base and I mistakenly shipped a few tables with the wrong bolt. Yup, a QC problem but easily corrected.

3) The armboard and base surfaces are not completely flat -
Yes, Lugnut is correct. The wood surfaces on the base and armboard are not perfectly flat. There are a couple of reasons for this as some other posters have noted. These pieces are hand made with wood working equipment. They are
quite flat and true but do not have the degree of precision that you would get from a machine shop. We could machine these parts on CNC machines at considerably greater cost but because thy are constructed from wood they would
develop the minor irregularities that Lugnut noted. I have the utmost confidence that the current techniques we are using result in more than adequate precision to provide both proper alignment and good sound. If you want a table with perfectly flat surfaces then one constructed from aluminum or acrylic is the way to go. If one the other hand you are interested in good sound wood is a real winner. Contrary to what is being implied, I do not believe that this is a QC problem. However, I intend to take the information and look ways to make improvements. But don't look for us adding significant cost to Teres turntables in the quest for precision that does not yield a sonic benefit.

4) The platter surface is cupped 1/8" - Sorry but this is simply not true. Whatever degree of imprecision that may exist in that platter it would be impossible to have that much error without major cracks and splitting. While high precision is not justified for the base and armboard that is not the case for the platter. We go to great lengths to stabilize the wood in the platter and they are machined on CNC machines to close tolerances. I have one of the oldest wood platters in existence and it remains very flat and true. It is true that even with the best efforts wood will not be perfectly stable. It is inevitable the there will be very small deviations. However, this once again needs to be kept in proper perspective. Minor deviations are only important if they have an audible impact. The prototype wood platter that we threw together with no stabilization effort after a time became grossly out of round (about 3/32" radially). However, even in it's flawed state it still sounded dramaticly better than very precise acrylic.

Chris
Lugnut,

You correctly read the situation in that you are being taken out of the loop. But the reasons are only partially correct. Please look at this from my situation. A customer orders a turntable and after many months of frustrating and confusing communucation (with you, not the buyer) we are unable to resolve what should have been a very simple problem. Finally in frustration I ask the buyer to send me the arm, armboard and cartridge so that I can sort out the problem. When I get the parts I find that there is no problem. I have the arm, armboard and cartridge setup on a 265 in my room and it all fits perfect, with plenty of room to adjust the VTA. The only real problem was because OL changed their VTA adapter the mounting hole was slightly undersized. This was identified very early in the process and I offered to redrill the armboard, but you opted to take care of it yourself. So with or without your post I would have wanted you out of the loop. Can you blame me?

Of course your negative post did not help matters at all. As it turns out some of the claimed problems didn't exist and others were exaggerated. At the time I thought that your comments and representations were quite unfair. Now with a little more information I feel more free to say what I thought then.

I am committed to customer statisfaction. That's why I will be flying to Boise to setup Steve's turntable for him. But from your post it seems that you are still unhappy with me. This even though I have clearly gone above and beyond with resolving this problem for your friend.

Chris
4yanx, I also debated about posting earlier on this thread because there is no sense beating a dead horse.

I am at a loss to explain why Patrick and I got different results with the VTA adjustment range. The 265 dimensions for all of the 265 are the same. This is why I was frustrated with the process. All of my data said this should fit and yet Patrick's evidence didn't match mine.

I will not mind at all if Patrick joins us when I setup the table in Boise. And like Zaikesman said I hope it will dinner rather than the alley.