My 2 cents on JRDG customer service.....it kinda sucks. I left many voice mails and emails over the last couple of years. Once I recd a call back. It's a small operation and direct customer support is not Jeff's priority. IF you find a long time retailer, you'll be in good hands because these guys are on the "inside track" into the company. Otherwise, don't hold your breath for support from JRDG.
