Opposite to Jymc I have personally had 2 very positives experiences with Jeff Rowland's customer service:
1) they replaced me free of charge the control remote which falling on the floor was damaged
2) Jeff Rowland answered me personally an email with question about seeing up my system
concerning the 725 it has been just showed in Japan with Avalon Time
have a look here
>http://cybwiz.blogspot.com/2011/11/jeff-rowland-725-with-avalon-speakers.html
1) they replaced me free of charge the control remote which falling on the floor was damaged
2) Jeff Rowland answered me personally an email with question about seeing up my system
concerning the 725 it has been just showed in Japan with Avalon Time
have a look here
>http://cybwiz.blogspot.com/2011/11/jeff-rowland-725-with-avalon-speakers.html