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Rowland service

I bought a new Rowland Model 5 years ago. About 15 years ago I sold it to a friend. He had a problem about 10 years ago. Sent it to Rowland and in a matter of weeks got it back and had tunes again. Last year another problem came up. November 20 2013 it was shipped to Rowland. After a month my friend called. A receptionist answers and tells him Jeff Rowland will call back. That did not happen and it has not happened with his repeated attempts. I Emailed Rowland but have not gotten a reply yet. Is there any one out there that knows Jeff Rowland and knows what is going on with the company? Has any one else had poor customer service? I have not heard bad comments of Jeff Rowland all the years he has been in business. This really surprises and makes me mad at the same time.

Thanks for any comments good or bad. Hope my friend has a good ending to this bad experience.
saygrr

Showing 6 responses by guidocorona

guidocorona
4,298 posts
 
Hi Terry, PC-1 + M201 must sound very sweet indeed.

The new rowland class D amps are quite awesome. Within the sane end of the product spectrum I have heard the Continuum S2 integrated... Fabulously refined to say the least. There is now also an M525 stereo bridgeable to mono operations which has integrated a PFC rectifier like PC-1 into it.

M525:
http://jeffrowlandgroup.com/kb/categories.php?categoryid=214

Continuum S2:
http://jeffrowlandgroup.com/kb/categories.php?categoryid=211

PM me if you like to chat offline. Saluti, Guido
guidocorona
4,298 posts
 
Hi Saygrr, I tried to send you a PM, but I was not able to do so. Please send me a PM with some contact info for your friend... I will then get in touch with the factory.

Guido
guidocorona
4,298 posts
 
Hi Jeff, as promised, I have spoken with Brandon Kelley at the Rowland Factory. Brandon will be calling either Marc or you.
guidocorona
4,298 posts
 
Particularly when "so many years" spells anything from 15 to 30 years *grins!*

G.
guidocorona
4,298 posts
 
"Check out resale on JRDG products for a rousing testimonial."

If you can find any being offered, that is... Rowland owners tend to hold on to their marvellous machines almost indefinitely, so the availability of used Rowland gear is sparse at best.

Guido
guidocorona
4,298 posts
 
Hi Tmcclintock, which Rowland Class D amp are you running? GUido
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