2. pc-audio
  3. 191508-33693

Roon isn't stable and they edit their forum to hide it

I just had to post this somewhere, and their moderators won't allow it on the Roon forum.  Just so people know, it is not an open forum when it comes to comments about Roon or its stability.  

Their moderators edit and delete posts.  It can get a little Orwellian.  

There are users that have identified severe resource leaks or situations where the Roon software pegs a single core in a CPU until Roon has to restart, causing drop-outs in audio as well as very slow responsiveness.  

The moderators must all be severe fanboys.  

Take it for what it's worth.  I just want potential users to understand they may not get the most complete picture by reviewing the Roon forum.  And sure, I understand that moderators moderate.  When you're a hammer everything looks like a nail. 

jji666

Showing 2 responses by phishhhhh4

phishhhhh4's avatar
phishhhhh4
124 posts
 

I have had terrible experience with Roon.

It could not handle my library .

Their support model is atrocious for a product users pay for

It took them 1.5 yrs to figure out it couldn't handle my library.

They would then not refund me for my nucleus or the extra memory they advised me to add.

Terrible company which id put right up there with Comcast.

Thank God for Innuos Sense. Zero issues with my library

ROON SUCKS 

phishhhhh4's avatar
phishhhhh4
124 posts
 

Roon support:

1) post your problem on forum 

2) 4 days later they ask you to reboot it. When I do and problem not fixed you post that .

3) 6 days later they then offer another very basic suggestion 

It's a nightmare...I learned after years of this the folks at Roon who really know the product are not the ones you get to interact with initially.

Getting to them can take weeks....and Room is something we pay for

It's a rip off.

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