for the money i do not think you can go wrong. if you do not buy the magnums (i do not have them but wish i did) roll the tubes. it makes these amps sound much better. as for customer service. i have called rogue numerous times and always gotten an immediate anwser. it is a pleasure dealing with mark (who usually anwsers the phone). if i were in the market for monos...i would look at joule's new stargate amps. some good reviews and will probably be my next amps. IMO