Dog_or_man
I'll second or third, that "Why did you not return it?" note.
Mine came after all the firmware updates and though it's not played much while the remodeling is ongoing, I use it to test ripped DVD's, CD's, and new store boughts, now and again. Each time wether it's a DVD - or +, itteration it does quite well. Once in a great while I'll have to do the eject and insert routine with burned DVD's, and it's usually a suprise when it happens. Every disc however plays in it that gets put in it.
...somehow or other I've been given, found or came by, exact copy, and movie only (sans menus) copied store bought DVDs in it without a hitch... and I know for a fact some were copy protected. In fact I just watched Bucket List on mine the other night and the DVD was a dupe.
It also stands up to lengthy run times as I've run it in and run other stuff in with it by using it as the source/preamp.... no probs.
I've not tried the USB interface for flicks yet as none of my drives are formated FAT or under the 160G limit.
Nothing is perfect in this world, and anyone can make a dud. Sounds like you were unfortunate enough to have gotten one too. I'd have sent it right back.
The Oppo support has been OK too, nothing superior but pretty good... and easily reachable. Way better than Marantz's support. I waited nearly 40 minutes one day to ask a few q's on a receiver I was interested in and they refused to answer my questions until I gave them a lot of personal info up front on me, and my other components!
So I gbought an Onkyo receiver instead. I know that really killed 'em too. lol.
About the only knocks I got on the 980H, is it's noise when ejecting or accepting a disc, and it's kind of clumsy in the doing of it... and the jacks on the back are simply way to close to one another for upscale analog IC useage... and true enough the menus could be more thoughtful.
Performance wise? As has been said already, it's a slam dunk of a player for the $$$... if it's working right of course.
If not? Well that's where that warranty bit comes in, isn't it?