After reading pretty negative reviews of Revelation Audio’s customer service and pretty positive reviews of cable performance, I decided that AMEX would always bail me out.
I placed an order for the HDMI I2S and hoped for the best. As others reported, the initial communication was very good. However, after order placement and beyond a promise to “ship the cable next week” nothing happened.
A month went by and I contacted AMEX and they immediately credited my account. With a shrug I continued to search for another cable source.
About two months after the initial order, a box arrived with a purple velvet bag inside containing my cable. Bemused, I connected the cable and proceeded to let it settle in for a week.
Upon listening a week later I was impressed at the improved soundstage and authoritative low end response. The cable was very good, in fact the best I2s cable I had tried out from a half a dozen others.
Having been refunded my payment about a month earlier, I was wondering what to do when I received an email from Brad asking if I liked the cable to resend payment.
I contacted AMEX to reinstate the charge and mused about Revelation Audio’s unique customer service methodology.
Anyone else get lucky?
I placed an order for the HDMI I2S and hoped for the best. As others reported, the initial communication was very good. However, after order placement and beyond a promise to “ship the cable next week” nothing happened.
A month went by and I contacted AMEX and they immediately credited my account. With a shrug I continued to search for another cable source.
About two months after the initial order, a box arrived with a purple velvet bag inside containing my cable. Bemused, I connected the cable and proceeded to let it settle in for a week.
Upon listening a week later I was impressed at the improved soundstage and authoritative low end response. The cable was very good, in fact the best I2s cable I had tried out from a half a dozen others.
Having been refunded my payment about a month earlier, I was wondering what to do when I received an email from Brad asking if I liked the cable to resend payment.
I contacted AMEX to reinstate the charge and mused about Revelation Audio’s unique customer service methodology.
Anyone else get lucky?