IME with Brad, and based upon this thread and other clients of his over the years is this -
He makes a great product (I bought umbilicals for my MF KW-750), when compared to stock. Other reviews and comments from folks I know and have read about, hold his cables in high regards. To me, it was worth the wait and money at the time, because I didn’t know anyone else who offered them. Now I have another source and eventually his cables will probably be replaced.
That said, if you wish to deal with Brad. He is not very communicative at all, except when you are ordering. He seems to promise the moon in terms of turnaround time, then it becomes crickets. For some (many, really), the timeline becomes excruciatingly long. This is exacerbated by the complete lack of communication.
My advice, if you can deal with this and accept this as fact BEFORE you order, then you will eventually get your cables. If this is unacceptable for you, then look elsewhere. Brad will be Brad and there is no amount of complaining that will change that. He has been rather consistent with this for a very long time. FWIW.
@tksteingraber - I am glad that you finally are getting resolution with this. Like you, when I found out that my umbilicals were being shipped, he didn’t reach out to me. I just got a notice from the shipping company that they were on the way. I had heard about his antics prior to ordering, so I was somewhat prepared for the inevitable but it was still very frustrating. It was for that reason that I didn’t ever want to go through anything like that again. So, his actions lost business from myself and it just pains me to continue reading about scenarios like the one you experienced.
Tom