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Revelation Audio Labs (RAL) - Buyers Beware!

I bought a Revelation Audio Labs USB cable used (MSRP $800 paid $400) October 2024.  The RAL cable would not play music on my streamer but played on a laptop.  I have never had a USB cable not play music on my streamer prior to or after buyer this RAL cable.  Working with the seller and Brad at RAL we agreed to send the cable to the Brad in October 2024 to test, repair or return.  In November Brad told me it tested fine? but insisted he wanted to replace it free of charge.  Monthly communication has been very spotty with several no responses.  I have been very patient and respectful sending no demands or threats etc. just asking for shipping confirmation.  The seller and I have asked several times just to return my original cable that the seller has agreed to give me a refund.  Brad has responded 3 times since January 2025 that he will ship me the replacement cable next week?  After 8 months of this nonsense I still have no cable and experience very slow if any responses. As far as I am concerned he has stolen my $400 by refusing to send it back to me or the seller.  It’s sad because he makes excellent cables.  I happily bought an umbilical cord a few years ago directly from Brad with no issues.  Brad has a history of this inconsistent poor selling behavior documented on forums.  Buyers Beware!

tksteingraber

Showing 2 responses by ozon8r

ozon8r
4 posts
 

I have a similar story with RAL. Bought an umbilical cord and it was excellent.  I ventured into other cables, paid the money, he market the items as shipped but no record of any shipping info exists. Communication has been spotty to non existent. I’m out a significant amount of money wondering when or if my cables will ever show up. Fingers crossed I don’t have to fight with the platform to refund my money and the cables show up. I will keep on eye on this forum and hope to post some good news soon. 

ozon8r
4 posts
 

I wanted to share an update that I have received all cables that I ordered from RAL and am very please with all of the cables received which include two 1.5m 15a power cables and two XLR cables of different lengths. Given the performance uplift I experienced with the power cables and XLR cables, I would order again from RAL. I provided feedback to RAL recommending better and more prompt communications while setting expectations up front on production and delivery times. RAL cables are cooked prior to shipment and the results are immediate once installed as a result. The cooking process adds time to delivery. Overall, I would recommend these cables but know that most are custom made and that adds to delivery timeline.

 

My initial response was influenced by Brad marking the items immediately as shipped on the eBay platform which I believe he does to prevent order cancelation once he starts building the cable and prior to actual shipment.  It protects his interest once he starts the build process for each ordered cable.  I get that. Odd but probably something the eBay platform design requires.

 

The cables are as good as any I have previously purchased including Shunyata Omegas, Transparent, AQ Dragons, etc.  But with Brad, you are not paying the middle man markup.  You are getting the product direct from the maker, similar to PS Audio and the move to direct sales from a dealer model several years ago (another company that provides great value IMO).

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