I've had numerous dealings with both Music Direct and Crutchfield over the years. I have nothing but praise for both companies.
Everything I purchased from them worked perfectly, was packaged and shipped exactly as expected, and I was able to confer with knowledgeable staff about each purchase beforehand.
As a matter of fact, the most expensive component I purchased from either was the LG C8 77" OLED television purchased from Crutchfield in 2018. That is a huge TV in a huge box, but it arrived in perfect condition and has worked flawlessly since day-1.
I'm a fan of both companies..