While i'm not much of a computer whiz, i know more than a few of my friends do. Having said that, they had me set-up a couple of differnt Dell laptop's for them. The first one was completely "whacked" when we took it out of the box. The operating system had major errors in it from what i can tell so we didn't even mess with it. They did send another one out to replace it right away.
Once we got the second one, my experience with Dell customer support was like that mentioned above. That is, it was horrible. I literally spent two to three hours each on a couple of different occasions trying to resolve problems. On top of that, the Dell branded Wi-Fi ( wireless network ) gear has problems with it, so shop wisely.
As a side note, Sony Laptop's don't come with a copy of the OS or a recovery disc, so if anyone has one of these, you better make a back-up disc before doing anything else to it. Otherwise, you'll have to contact Sony and purchase a disc separately, which could put your computer out of commission for a period of time. Not good and really stupid on the part of Sony's marketing as far as i'm concerned. Sean
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Once we got the second one, my experience with Dell customer support was like that mentioned above. That is, it was horrible. I literally spent two to three hours each on a couple of different occasions trying to resolve problems. On top of that, the Dell branded Wi-Fi ( wireless network ) gear has problems with it, so shop wisely.
As a side note, Sony Laptop's don't come with a copy of the OS or a recovery disc, so if anyone has one of these, you better make a back-up disc before doing anything else to it. Otherwise, you'll have to contact Sony and purchase a disc separately, which could put your computer out of commission for a period of time. Not good and really stupid on the part of Sony's marketing as far as i'm concerned. Sean
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