I had similar signal dropouts and discovered it was my Linksys router. Under some conditions, it would drop the signal. Linksys said they were working on the problem. I purchased the Apple Extreme router and the signal dropouts went away. Please check your router.
RE: Suggestions for Tidal Streaming problems caused by Internet Connection Problems
During the last several months, my Tidal Streaming service sometimes stopped playing for a few seconds and then started again. In addition, sometimes, my Internet connection completed stopped working while listening to a Tidal album. I re-booted my modem and router and everything worked but the Internet connection continued to sometimes drop. It was driving me crazy.
On Saturday, I completely LOST my Internet connection on my MAC Computer. I re-booted everything (twice) and still no Internet connection. I called my Internet Service Provider (ISP) and they said the cable signal strength coming into my modem was incorrect (out of range) and scheduled a Maintenance Tech (Senior level, outside person) Service Call. This is not the ISP normal service call.
The ISP Maintenance Tech arrived on Sunday and adjusted the signal strength for all their switching components carrying the cable signal to my home. He then replaced the outside cable junction box (underground) for my neighborhood (3 homes including mine) since it was old and corroded. He then replaced all the coaxial connector plugs on the cable from my wall plug to my modem and also replaced all the coaxial connector plugs in my outside cable box. He noticed some of the wires were not straight so he rearranged the wires in my configuration both inside and outside. Some additional adjustments were required on the outside cable junction box (fine tuning to get the require signal strength). He was excellent and answered my questions on my configuration.
When all of the above was done, he tested both the outside cable junction box and the inside signal strength to ensure all cable signals were in the required range (they were). He then ran a speed test to confirm my upload and download speeds were correct (they were). He made some additional minor cable and tuning adjustments and now everything is working fine. He said if the cable signal strength is too high, or low, it will cause the Internet connection to drop its signal. It has to be in its assigned required range.
If you are experiencing Internet connection problems, the FIRST step to turn the power off your router, modem (take out the battery, if present) and remove the cable connection from the wall for 3 minutes. To re-start, plug the coaxial cable back into the wall FIRST and turn on the power for all your devices. This should solve most problems, but, if not, repeat these steps. You should also ensure the software in your router is current.
If you are still experiencing Internet connectivity issues, you might need to call your ISP for assistance. If needed, you might ask the Customer Support person to check the cable signal strength coming into your modem to help troubleshoot the issue.
Showing 11 responses by hgeifman
@ghosthouse @jond As I stated above, my Tidal signal was sometimes dropping and my ISP Technician said this was caused because the cable signal was slightly out of its required range. This signal variance causes signal dropouts and I suggest you ask your ISP (Internet Service Provider) to check their signal to ensure it is in the required range. The signal needs to be checked at the street (cable junction box for your house) and also the cable line coming into your modem. Signal checking at both location is required to ensure everything is working to spec. In addition, please confirm your router is capable of handling the signal load and it is not causing the problem. As I reported above, my Linksys router was sometimes dropping packets. Please keep us posted. |
@jond I emailed Tidal Support and requested they fix the Tidal Streaming buffering issues you are having. My request (#395343) has been received and is being reviewed by their support team. I figure that the more people complain, the sooner the problem will get repaired. Are other people having similar Tidal Buffering problems? |
This is vey confusing. I have no problem streaming Tidal using with my Aurender N10 Server and, shadorne, also has no problems using his MAC Mini. However, JOND is using a Auralic Aries Mini and has Tidal buffering issues. Willgoft also reports, above, he has Tidal buffering problems on MQA albums (coded with the letter M). Tidal reports above "they have admitted it is an ongoing issue they are trying to fix". I understand everyones server and environment is different, but it is very strange it works for some people and not others. I wonder what the conditions are that cause it to not work. As I stated above, my signal dropping problem was caused by my cable signal being out of the correct range that was repaired by my ISP. I am hoping Tidal responds to our requests with addition information and a solution. |
Please see the response I received from Tidal below regarding the problem: “Thanks for reaching out. Please have your friend contact support@tidal.com for further assistance. Best Regards, Kevin - Technical Support Specialist TIDAL Member Support” Please email a complete description of your Tidal buffering problem to Kevin as noted above. Please include ALL details including the device, DAC and the frequency including the time of Day. I recommend that everyone on this post having this buffering issue send an email to the email address above. The more people that do means, hopefully, the sooner it will get fixed. Please keep us posted. Thanks. |
My Apple Airport Extreme Router stopped working again. This is the third broken unit and so I give up (one unit was DOA direct from the box). My daughter also had to replace her Apple Airport Extreme Router since it stopped working (random signal drops, no Wi-Fi, etc). I replaced my Apple Airport Extreme Router with the Luxul Wireless Router Kit – EPIC 3 AC3100 Wireless Router & Controller W/ Domotz, Router Limit AND XAP-1510 AC1900 Access Point. This wireless router kit combines high output power and simple deployment. The Luxul WS-250 offers the Epic 3 dual-band wireless AC3100 gigabit router, and the high-power AC1900 XAP-1510 access point (Extender). This unit was highly recommended, and installed, by Magnolia Audio Video. "A WORD OF CAUTION HERE". When you replace an existing router, you need to ALSO CHANGE your ID and password. These changes will enable your existing devices to easily connect to the new device and not cause any IP addressing issues. Magnolia also recommended I minimize the number of Ethernet cables coming into the router for improved overall system performance (both Ethernet and Wi-Fi connections). I use the Luxul XGS-1008 switch box for my 4 Ethernet connections. My Aurender N10 is wired direct to the Luxul router. https://www.luxul.com/kits/ws-250.aspx The AC1900 XAP-1510 Access Point (extender) device is in my family room (far away from my Luxul router) and REQUIRES an Ethernet connection to the Internet. This greatly improves the Wi-Fi signal through out my entire house. I also upgraded my ISP cable speed from 100Mbps to 250Mbps and have had no problems with Tidal Streaming. I cannot prove this but I wonder if the Apple Airport Extreme Router had issues handling the streaming speed used by Tidal. I also believe that the faster cable speed helped. And, of course, my Netflix movies load much faster now. Are most routers capable of handling the streaming speeds used by Tidal (is yours)? I do not know. As everyone stated above, successful Tidal Streaming REQUIRES all your devices that connect to the Internet to be working perfectly. This include the router, switch boxes, modems and the ISP connection (junction boxes, amplifiers, etc). It seems, unfortunately, I have had issues with most everything down stream. If you are having issues using Tidal Streaming, I suggest you review these many components to ensure they are working okay. And, yes, most likely, you will need to contact your ISP to ensure the cable speed is okay, the cable signal strength is within its required range, etc. My ISP, Wave Broadband, was very helpful ensuring the service was working for me. |
@daddog, Please update your Aurender software as noted below: Changes from 2.9.4 * Bug fix - Fixed connection issue when changes aurender. http://www.aurender.com/blog/new-software-release-note-4 And, if problems continues, contact Aurender Customer Support at the link below. Several options are available. I suggest an email to the support email address below. http://www.aurender.com/page/contactus |
@panda000, Based on your above post, it seems, you are experiencing Aurender streaming issues and also streaming issues when using the Tidal App. Of course, it might be an Aurender issue but I am asking if it could also be your Internet environment. For example, I also had streaming issues that were caused by my router, my ISP cable digital signal range, a bad ISP outside junction box and amplifier. Everything is working okay now. I have a 250mbps iSP speed and a Luxul router. I suggest suggest you review both your Internet connection setup and also continue to pursue the Issue with Aurender. I hope my suggestions above help you solve these streaming issues. Unfortunately, there are many parts, both hardware and software, that need to be checked. It took me about a month to get everything working. My ISP was very helpful checking their end (inside, outside and downstream) to ensure everything was working. And, they also replaced my inside cable connections and cleaned up my outside cable box. |
@panda000, This is very confusing and I do not understand. My Aurender N10 Music Server is woking fine and I have none of the drop out issues you mentioned above. Of course, this is after I completed my various router and ISP changes I mentioned above. And, after, I installed the latest Aurender software upgrade. On the other hand, as you posted above, your Aurender N10 is dropping the Tidal signal AFTER you completed the latest Aurender software upgrade. AND, in addition, is working fine for your various other streaming service. I cannot understand why my Aurender N10 is working and your is not. Your also stated above that "you have contacted Aurender support and they admitted the issue". If Aurender has a software issue, you would think it would apply to everyone and not just a few. I find it hard to believe that our N10's servers have different hardware but I guess anything is possible. I suggest you send Aurender another follow up email to support@aurender.com. Please describe your issue, again (sorry), and reference the fact that "they admitted the issue". Please ask them if they are working on the issue and when they expect to release an software update. Please also state in your email that "you have no issues with other streaming services like youtube, Apple TV that require higher bandwidth". I also send them an email referencing your issues several days ago. Since you are having have no issues with other streaming services like youtube, Apple, this confirms, for me, that your ISP environment is okay. You also mentioned your Aurender worked fine BEFORE the software upgrade. I do not know, but I wonder if the Aurender software upgrade was installed correctly by the Aurender process (that was not under your control). You might mentioned this in your email to Aurender. I have no further information on this issue and have no clue why you are having these drop out issues. Please keep me posted and, if needed, I will email Aurender Support requesting their help. We need to get this issue solved. If anyone else on Audiogon, has any additional suggestions, or comments, please post them. Thanks.. |
@panda000, I have been thinking about your Aurender issue after my above post. Since we both have installed the “same” Aurender software upgrade and have experienced "different results", I am wondering if it is something else.
4) Remove the Conductor App from the iPad. Hold down on the icon until they jiggle then click X in upper left-hand corner of the Conductor App. This will delete the App. 5) Plug the Aurender back into the wall plug and start it up. This process might take a few minutes. Do not do Step #6 until the Aurender is fully booted up. 6) Reinstall the Conductor App from the Apple Store. All your settings and data will be okay. Go into Settings and connect your Conductor App to your Aurender.
Please test your Aurender and let us know what happens. If your Aurender continues to experience Tidal drop out issues, please send an email tosupport@aurender.com. Unfortunately, I am out of suggestions and am hoping the above works. I am still bothered by the fact that Aurender admits they have an issue. If this is an Aurender issue, they need to provide us a solution. |