2. pc-audio
  3. 132250-388

RE: Suggestions for Tidal Streaming problems caused by Internet Connection Problems

During the last several months, my Tidal Streaming service sometimes stopped playing for a few seconds and then started again.  In addition, sometimes, my Internet connection completed stopped working while listening to a Tidal album.  I re-booted my modem and router and everything worked but the Internet connection continued to sometimes drop.  It was driving me crazy.

On Saturday, I completely LOST my Internet connection on my MAC Computer.  I re-booted everything (twice) and still no Internet connection.  I called my Internet Service Provider (ISP) and they said the cable signal strength coming into my modem was incorrect (out of range) and scheduled a Maintenance Tech (Senior level, outside person) Service Call.  This is not the ISP normal service call.

The ISP Maintenance Tech arrived on Sunday and adjusted the signal strength for all their switching components carrying the cable signal to my home.  He then replaced the outside cable junction box (underground) for my neighborhood (3 homes including mine) since it was old and corroded.   He then replaced all the coaxial connector plugs on the cable from my wall plug to my modem and also replaced all the coaxial connector plugs in my outside cable box.   He noticed some of the wires were not straight so he rearranged the wires in my configuration both inside and outside.  Some additional adjustments were required on the outside cable junction box (fine tuning to get the require signal strength).  He was excellent and answered my questions on my configuration.  

When all of the above was done, he tested both the outside cable junction box and the inside signal strength to ensure all cable signals were in the required range (they were).   He then ran a speed test to confirm my upload and download speeds were correct (they were).  He made some additional minor cable and tuning adjustments and now everything is working fine.  He said if the cable signal strength is too high, or low, it will cause the Internet connection to drop its signal.  It has to be in its assigned required range.  

If you are experiencing Internet connection problems, the FIRST step to turn the power off your router, modem (take out the battery, if present) and remove the cable connection from the wall for 3 minutes.  To re-start, plug the coaxial cable back into the wall FIRST and turn on the power for all your devices.  This should solve most problems, but, if not, repeat these steps. You should also ensure the software in your router is current.  

If you are still experiencing Internet connectivity issues, you might need to call your ISP for assistance.  If needed, you might ask the Customer Support person to check the cable signal strength coming into your modem to help troubleshoot the issue. 

I probably should have called my ISP sooner but my Internet connectivity problems happened infrequently.   I was very lucky to have a very experienced ISP Technical person who knew exactly what was needed both inside and outside.   I hope this helps.
hgeifman

Showing 1 response by daddog

daddog
3 posts
 
I am probably a little late joining this conversation but here is a data point regarding the Tidal buffering/dropout problem or whatever it is:  I recently started the Tidal service and have both an Aurender N10 and an OPPO BDP-105 setup to stream Tidal and output to different stereo systems.

Both the N10 and BDP-105 are served by the same - and my one and only - internet service in my home.  I am using a new Linksys Velop Wifi mesh router system with both players connected to a different Velop node unit with an Ethernet cable (not wirelessly).  The latest firmware/software is loaded on both the Aurender N10 and OPPO BDP-105, but the N10 almost always buffers and has annoying dropouts after a few minutes of streaming Tidal HiFi or MQA files.  The OPPO BDP-105 hangs in there and can play Tidal HiFi or MQA for hours.  

So it does not appear that Tidal or my ISP is the culprit.  I assume there is something amiss with the N10 software but I don't know how to reload it or what to try next.  If anyone has any clues for me I would surely appreciate it.
More to discover