It is true, it is the seller's responsibility to file damage claims but the buyer has to cooperate with information and maybe pictures. I once bought a piece that that was supposedly damaged in shipment and the seller said, "These things happen, but it was fine when it left here. Go ahead and see if you can get an insurance claim." After much machination, I got things settled another way, and came to find that the seller never took out the insurance. Terrible!
There is only one instance in which I've ever said something similar to a buyer and that is when a buyer says they wanted to buy and will pay for shipping but NOT for insurance. Usually, after saying that it is then their risk if damaged and that I would need their agreement to this in writing before I'll ship, insurance seems a better idea to them.
There is only one instance in which I've ever said something similar to a buyer and that is when a buyer says they wanted to buy and will pay for shipping but NOT for insurance. Usually, after saying that it is then their risk if damaged and that I would need their agreement to this in writing before I'll ship, insurance seems a better idea to them.