"A bit of noise is completley normal" ??

Swampwalker you missed the fact that Cwlondon made up the services, costs, and scenario mentioned in his post. He was having his fun.

I finally heard from the head of the company and he says the switch was checked out and is operating fine. Once I receive my new speakers I'll be able to hear for myself.

By the way Cwlondon, the upgrade and service was all inexpensive. I wanted to share my experience in order to hear the perspectives of other audiophiles. It's possible that the noise with the switch may have been issues I was not aware of like those mentioned by Atmasphere rather than anything else. I would never believe a cheap switch would be on this int. I'm not going to mention the name of this company since I don't want to bash a good company with good products. I also may have to work with the owner again. Sometimes one knucklehead can hurt the image of a company. I will deal directly with the company owner from here on out and bypass this rep with his flip attitude.

Nsgarch, I actually did answer my own question when I said "it's not normal to me," and then sought the perspective of other philes here. I initially emailed the owner and his staff member. This knucklehead on his staff responded first. It took the owner a few days to respond. I'm satisfied with the owner's response to me other than his not commenting about his staff member's lack of service.