Personally I would have been calling / emailing at week 14 (not waiting until nearly week 52). That being said, stuff happens. Peter is one of the good guys in this industry. I can't imagine not being a Sound Smith customer. His products and support policies are IMHO beyond reproach. Love my Aida, and love it even more after Peter rebuilt it.
Have you received your cart back? Before you claim "Rushed, no proper care and testing" you should probably give it a listen.
Perhaps I should but I didn't want to come across as a pesky, impatient customer. I worked in retail and I know how those kind of customers are treated. Besides I have other cartridges I could use in the meantime. I gave them the benefit of the doubt, perhaps theyare busy between making their own brand of cartridges and the backlog of retip orders. I'm a patient guy but when I got to thinking its been a year, thaat when I said enough.
All this happened today. I paid just to get the cartridge back. I know it's gonna sound good. It is a very good cartridge to begin with, a Benz Micro Reference. Condition was excellent, already got the boron cantilever. Probably the only thing it needed was a new tip.