I think Soundsmith is great. I've had my Grado Statement 1 retipped by Peter twice and just recently he repaired a Benz cartridge that had a bent cantilever. Considering the retip from Grado is a $1,000.00 I think $450.00 is very reasonable. Also, his retip uses a better stylus than Grado and the Benz I had done. They even sound better. I can wait 14 weeks and a little longer. They've always turned around my cartridges in that time period. So sorry for your losses Peter I have gone through cancer with my partner and my sister. Luckily they have both survived and are cancer free so far. They and I have been very blessed. Keep up the good work! Sometimes things just happen and I'm sorry the person who started this session had a difficult experience.
Questionable service at Soundsmith
I sent my Benz Micro for a re-tipping. After they received my cartridge I get an email on how to check status of the job. Their website tells you retipping takes 8 - 14 weeks. Well that came and went, I did not hear anything. I checked the status now and then, nada. I started to worry because it's been about a year now. Finally, I decided to give them a call and find out what is going on. In my mind, I'm thinking, have they lost my cartridge? Did they misplace it? What? I couldn't get through, goes straight to voicemail every time. So I decided to email an address I got from their website to ask for help. I got a response that it will be done soon, they are really back logged. An hour later, I get another email from another person saying it was done and ready to ship. What?! Did they just do a rush job on my cartridge? Because I started to complain? That they've had my cartridge laying around for about a year! And here's the kicker, please pay $450 for the retipping. Nice.