2. digital
  3. 169637-3158

Quboz/Aurender Issue


Looking for insights and a solution to a most perplexing issue that seems to have arisen as the result of a recent software update with my Aurender N10. I have been streaming Quboz through the Aurender with no issues for quite some time now, but since the software update I now have to log in to Quboz every time I open the Conductor app (previously, the Quboz app was always visible and operational). That is no big deal, but the real problem is that I am getting only thirty second snippets of any track I try to play.

For added context, I am able to use the Quboz app on my iPhone through the system and the tracks play as they should, but so far, I have not been able to find a solution to playing full tracks on Qubox through the Aurender.

If anyone has any suggestions, let me know, please and thanks.


waltersalas

Showing 7 responses by waltersalas

waltersalas's avatar
waltersalas OP
959 posts
 
Yes, I did. So far, we have not been able to find a solution.
waltersalas's avatar
waltersalas OP
959 posts
 
@hgeifman 

It is, thanks. That is the first thing Ari from Aurender had me do, unfortunately to no avail.
waltersalas's avatar
waltersalas OP
959 posts
 
A lapsed subscription was my first thought, but when I checked my account settings, my account seemed to be in good order. Moreover, I can play complete tracks via Quboz on my iPhone, so that wouldn't make sense, would it? Shouldn't it play consistently through the Aurender or through the app on my iPhone?

The good folks at Aurender are going to investigate tomorrow and see if they can figure it out.

Thanks for the feedback. I appreciate the folks who stepped up with good suggestions. Of course, I would welcome further thoughts.
waltersalas's avatar
waltersalas OP
959 posts
 
No more calls. We have a winner! Joey54 came up with the correct answer. Shutting down and restarting the iPad did indeed solve the problem, or so it seems. For whatever reason, I am still not getting full tracks from Bob Dylan's new album, but everything else I have tried has played through as it should.

Many thanks to all of you for your support. What a great community!
waltersalas's avatar
waltersalas OP
959 posts
 

@stewart0722

I also have an issue that has just cropped up where I am getting no playback at all. When I queue up an album, it simply scans through the tracks without playing any of them. I tried rebooting and updating the conductor app, the iPad, and the Aurender itself, but so far, nothing has worked. I have another email into support. Sigh.

This is specific to playing music through Qobuz. The tracks ripped to the Aurender play just fine.

waltersalas's avatar
waltersalas OP
959 posts
 

Glad to hear that they are working on it so I can stop pointless troubleshooting. Thanks!

waltersalas's avatar
waltersalas OP
959 posts
 

Confirmed! Seems to be working fine now with the firmware update.

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