2. digital
  3. 169637-3158

Quboz/Aurender Issue


Looking for insights and a solution to a most perplexing issue that seems to have arisen as the result of a recent software update with my Aurender N10. I have been streaming Quboz through the Aurender with no issues for quite some time now, but since the software update I now have to log in to Quboz every time I open the Conductor app (previously, the Quboz app was always visible and operational). That is no big deal, but the real problem is that I am getting only thirty second snippets of any track I try to play.

For added context, I am able to use the Quboz app on my iPhone through the system and the tracks play as they should, but so far, I have not been able to find a solution to playing full tracks on Qubox through the Aurender.

If anyone has any suggestions, let me know, please and thanks.


128x128waltersalas

Showing 4 responses by hgeifman

hgeifman
2,113 posts
 
@waltersalas, Please confirm that the software on your Aurender and iPad are current and up to date.  In addition, please go to the App Store and search for the Aurender Conductor App to CONFIRM it is current.   If the word 'update appears', it means please update the Conductor App.    

Your issue might be caused because the Apps are out of sync (my guess).   

If none of the above solves the issue, please enter a remote service  issue using your Aurender Conductor App.   Please keep us posted.   Thanks...


hgeifman
2,113 posts
 
@waltersalas, Please do not give up.   As I posted above, please ensure your software is up to date including the Conductor App, if needed.  If none of the above solves the issue, please enter a remote service issue using your Aurender Conductor App.  

I just thought of this.  Please also CONFIRM your Qobuz subscription is current and has not expired.  

Sometimes these issues take time to get resolved.   Aurender Customer Support is excellent and should be able to solve the issue.   Please keep us posted.  
hgeifman
2,113 posts
 
@waltersalas, Please confirm your Aurender Conductor App has been updated and running the current software.
hgeifman
2,113 posts
 
Shutting down and restarting the iPad was a great suggestion.  Thank you @Joey54. AND, it was very valuable lesson.  Does this mean I should reboot my iPad monthly (or maybe once per quarter)?

I also agree Audiogon is a great community, and resource, for getting answers.  
More to discover